Jim Haysom | This Is Your Life an internet professional in digital advertising

10Mar/090

Pay what you want at Little Bay restaurant in London

How exciting to read this evening on the free London papers, that restaurant chain Little Bay have seen revenues up 30% after running a promotion for punters to pay whatever they think the food and service is worth.

Genius marketing campaign. To play on peoples trust and honesty for a meal out, it was going to be unlikely that everyone would stitch the restaurant up. In fact, the managers report that the average meal was something like £17 compared to about £13.

Apart from the students who paid 1 pence each and a £5 tip was a bit tight, but then, you have to play the game and accept some will try it on.

Just imagine if you compared this to other products and services...

On eBay, people bid and pay for items at a price they want. Although you can argue, and I have been guilty of this, pay more than you actually want because you really want the product.

Train travel would open a huge debate. Nationally the commuters might have something to say for the over crowding, delays, breakdowns, etc. But for leisure travel, I would happily pay the advance rate super saver fares if it was normal price.

Air flights and holidays are so subjective to other variables, such as service, weather, quality of the hotel or punctuality of flights or leg room! If you could pay for flights on a CPMPLRI cost per thousand miles per leg room inch, I'd easily pay the extra cost fir the extra space.

Do I feel paying about prorata £500 per hour for British Gas to come to my house and fix the boiler? Well if my carbon monoxide monitor had not gone off at 2am and I had to evacuate the house for my own and family's safety, then it could be seen as expensive. But to have an engineer out same day, it's a price to pay for peace of mind.

How much would you pay for things?

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8Mar/090

Week 9 London Marathon training summary

We're officially now into 2nd half of the training schedule. Having reached half way, I've not reached the half way point of the sponsorship target or the distance. Some work to do on these.

However, I went out today for 1 hour 20 minutes in the cold, after a huge Sunday roast down the pub in the afternoon.

I got a donation this week from a family member and inside the card it read, "where do you find the time?". The answer is pretty obvious, whenever I'm not working, commuting, eating, sleeping, being a dad and husband. Yes, that's lots of free time isn't it. Not.

I'm going to investigate the distances from the train stations near to work and home. Maybe I can look at running home or to work from one of these? Although running the entire 30 miles us a bit unrealistic.

I would need to up the weekly milage to do that. This week though, has been pretty poor. I put that down to two evenings getting home late and having a few post drink beers midweek. That didn't help. This week, the plan is not to have any alcohol.

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7Mar/090

I won twice on the National Lottery £90m Mega Jackpot

News about your ticket!

That's the Subject line in my email today, twice. Yes, the exciting news about my ticket was that I have won 2 times in the Euro Lottery £90 million jackpot on Friday 6th March 2009.

I can't believe no-one won it, as there must have been millions of people playing across Europe. The jackpot was shared by two people, now £45 million richer. You just can't imagine it. How much that would change your life.

Well, I'm happy to take two prizes from the draw myself. I wrote a post the other day saying how you have to be in it, to win it. Sure enough, that lucky gene I was born with, did me proud once again.

Didn't take me long to start spending it though. I think anyone who does win, should avoid putting it in the bank and have some fun with it. I know for certain that I plan to have a lot of fun with my winnings. ;-)

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6Mar/090

404 error pages, sponsorship and advertising network

The "404 Error Page" is one that web designers commonly fail to utilise and turn a poor user experience into one that allows for continuity of the website visit, enhances the experience or just illustrates that not every website is perfect, but you respect that and do something about it.

With some clever scripting, CSS and an objective to deliver the user to another web page on you site, rather than them hitting the back button or leaving your site completely, the 404 error page can be your saviour.

Even I've found that it can be problematic and difficult to manage all pages on your website, when you start to change pages, delete categories or tags, or incorrectly link to a page internally. Many child pages really do become orphans.

I landed on a great 404 error page today on Zopa.com, which is a financial services company dealing with loans. In fact one of the best I've seen for a few years. Shows that companies do have a sense of humour and are web savvy to address the black hole that is a 404. Try it and see for yourself.

Some websites will use the 404 to try and redirect people back to their homepage, or add a search function to the page and get the user to research for the page they were looking for. This is common if the have moved the page, likely due to a website redesign, or archiving of content.

Searching the web, a few sites tell you how to maximise this misfortune for users and turn it into an opportunity. There is even a WordPress SEO 404 plugin, that someone has built to give users a mix if content you already have on the site, that is indexed by Google.

Advertising on 404 error pages represents a great opportunity to boost website revenues.

If you could get you 404 error page sponsored, you could have a lot of fun with it. Get a brand that would be a real fit to the customers to promote themselves on the page for a fixed tenancy if you can show the reporting on your site that it makes commercial sense to the brand.

Imagine the potential revenue publishers could earn if they are seeing thousands of 404 error pages in their site analytics. Or the viral marketing it could attract, with people trying to generate a 404 page error. It would be like Google Whacking a website to see some special page with a voucher code, reward or special offer. This would then drive people back into their online shops to purchase goods.

Or if you are a media owner or an online publisher which carries advertising, why not stick some advertising on there if your site gets millions of page views. In the event that your site gets the 404 curse, you could make some cash on the back of it.

But if you don't carry advertising, and you or your company have a sense of humour, then stick something funny on the 404 error page. Make someone smile for a change, and show the web how creative you can with a page that almost everyone else seems to ignore.

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Filed under: Internet No Comments
5Mar/092

Direct Line’s Complete Book of Offers Direct Mail

Direct Line must have rolled out a huge direct mail campaign today, Direct Line's Complete Book of Offers.  Seems everyone is trying to offer some special deal, discount or offer, in order to win your business.  This cheque book style voucher booklet has a number of products and services that Direct Line are promoting, as well as cementing their statement that they are not on price comparison websites.

So this range of benefits from is something that I might not get with other insurers, so I'm being persuaded that it's time for a "good deal better".  Well if I do stick this booklet into my important drawer, I'd better open it up again if I want to make use of some of these offers.  Many of the offers end 30th April 2009, so having 2 months to act upon this is a bit hit or miss, in my mind.

Direct Line's Complete Book of Offers include;

  • Car Insurance - 12 months' car insurance for the price of 10
    • only new customers in their first year, ends 30th April 2009
  • Van Insurance - 12 months' van insurance for the price of 10
    • only new customers in their first year, drivers over 21 with full licence for at least 1 year, ends 30th April 2009
  • Home Insurance - 12 months' home insurance for the price of 10
    • only new customers buying contents cover, buildings cover or both, ends 30th April 2009
  • Breakdown Cover - Cover starts from as little as £35 a year
  • Home Response 24 - Cover for home emergencies with 15% online discount
  • Pet Insurance - £1,000 worth of pet food to be won every week
    • ends 31st March 2009
  • Travel Insurance - Save 25% when you buy online
    • ends 12th March 2009
  • Life Cover - Cover from £6 a month
  • Business Insurance - Guarantee to beat same cover elsewhere
    • if accept quote by 30th April 2009

With just a direct telephone number, which I guess is trackable, and the web address, I wonder what the ROI would be?  I guess you have to be in a position to want one of these products, as you're unlikely to want to take all of them.

Nice idea, but I think there are better ways of promoting these offers to people via the web.  What a lot of wasted paper going through letter boxes across the country.  Digital advertising is the answer, as it's better for the environment!

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4Mar/090

Michael Jackson O2 Concert Tickets Makes For A Thriller Summer

Concert tickets for Michael Jackson at The O2 in London this summer during June and July, are going to be the most sought after items on the web, not only in the UK but worldwide.

It's been reported that he signed a deal today that could have been worth up to £100 million. Tour dates for this residency at the former Millennium Dome are yet to be confirmed, likely tomorrow. Some sources online are saying it could be between 10 and 30 dates, but that's a lot of live performances! We will have to wait and see.

I'm sure there will be surge online for these tickets. And at a ticket price which has been suggested to be from £75 upwards, you can see how a 20,000 seat arena will net Wacko Jacko a much needed fortune to clear his debts.

I'm a fan of Michael Jackson, have got all his solo albums, and was even an Official Michael Jackson Fan Club member when I was a kid. So the thought that he can still fill a stadium at the age of 50, is beyond belief. He truly is the King of Pop.

I saw his HIStory World Tour concert at the Sheffield Don Valley Stadium in 1997. That was an incredible concert to say the very least. His entrance onto the stage in his space pod crashing through the stage floor, remains one of the best I've ever seen.

After 10 minutes of screaming from 50,000 fans, the doors of his silver shuttle open to expose his silhouette. More waiting and more screaming he steps forward onto the stage in a typical Jackson pose. More screaming and waiting for another 5 minutes. Whilst he stands motionless, it was enough to get the hairs on your body standing up in anticipation of his next move. And with that, the music kicks in and frenzy begins. The best bit...I was about 3 people from the front, so the 8 hours waiting outside the stadium was worth it.

I remember the newspaper headlines the next day, "Wacko Jacko Backo In BacoFoil". A brilliant headline. You can guess what type if outfit he was wearing.

Will I buy tickets to the Michael Jackson's O2 concert this year? Maybe. But you would have to get the early dates, so this legend doesn't burn out after the first month.

Now might be the right time to get an O2 mobile phone contract or broadband, so you can benefit from the Priority Tickets that O2 customers get.

Mmm, do i predict an increase of Apple iPhone sales in the next couple of months? Er, yes, if this means a priority to get tickets to see Michael Jackson. I could be one of these people making the switch to O2 and upgrading to the iPhone. Finally.

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Filed under: Entertainment No Comments
3Mar/091

Confessions of a Salesman, the ITV programme

Tonight on ITV was a new series, Confessions, and it was about Salesmen. OMG, for a salesman to watch this, was not only cringeworthy of the lowly tactics that some of the people featured would use (e.g. road works), but some of the elements rang true, such as closing techniques. So Confessions of a Salesman may have given marketers and the general public some previously untold advantages.

I only caught the last part of the programme, so will have to find it on Sky+ again and see if it is repeated. It would be worth watching again, only to marvel at some of the types of closing that was featured, such as the Ben Franklin Close - hadn't heard that one before, at least that phrase. I very much doubt car sales people are using that one.

Now being a sales professional, it's not about using one of the closes and making it so blatently obvious. I see it many times each week, whether it be people pitching me on the phone, in retail stores, or face to face. In fact, sometimes, I've commended the salesman on their trained technique, and said "nice alternative close, but the answer's still no". Sell me the FAB's, Features, Advantages and Benefits, not just the Features.

Now I'm not going to confess everything myself, that would give you an advantage, but let's just repeat a LinkedIn.com recommendation from a former colleague... "Not all Salesmen are evil".

Without sales people I'm sure people will be spending their entire life milling about not making any decisions, and there would be no advertising on the TV, in your magazine, on the tubes, on the internet, everywhere! And Marketing Managers and Directors would have pots of budget but no-one to spend it with.

Some might think that's a good thing. But let's take the Mega Jackpot for the National Lottery Euro Millions this Friday, with an estimated £85 million jackpot. Have you seen the advertising online and offline this week? I saw the posters in Tesco and jumped online and bought a few tickets.

Well, it's a lottery anyway, so click here to visit the National Lottery website and buy a ticket online. You have got to be in it, to win it! And for a jackpot of £85 million, that's a lot of money for one person to win.

ABC :-)

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Filed under: Advertising 1 Comment
2Mar/091

Season Ticket Refunds & Compensation for Snow Disruption in February

Great news that Southern Rail are issuing refunds and compensation to season ticket holders for the snow disruption on 2nd and 3rd February 2009.

Having walked past a poster today and enquired at the ticket office, they will give you a form to complete and send freepost to the refund office at Southern railways.

You have to enclose your expired Season Ticket, because refunds cannot be made without it. Seems these snowy days caused havoc to commuters across the country and I've seen statements online from the other operators such as South West Trains and South Eastern Trains who are giving refunds and compensation also.

Funniest thing is, at the bottom of the form, there is an opt-in request for special promotions and other Southern services. If that includes half price season tickets, then I'm all in for giving my consent for the direct mail communication.

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Filed under: Travel 1 Comment
1Mar/090

Week 8 London Marathon training summary

Blimey week 8 came around quickly didn't it! At least this week I managed to get out twice and I'm back out running again.

Thursday morning at 5.30am saw me hitting the streets with a 50 minute run. That was really early to be honest, and with a full day of work that followed and delays getting home, it was no wonder I didn't run on Friday or Saturday.

Now trying to get back into the swing of things has been really hard. But the motivation was sparked once again with a couple of donations during the week. Still a long way to go though.

Today I got myself out in the evening and ran 60 minutes which is quite a contrast to what the schedule says. I should be up to 2 hours and 30 minutes today, so quite a way off the pace. But I'm not dejected with that, and realise if you take a few weeks off then it's expected that I'll fall behind.

However it's not a race, and I plan to complete this once again, no matter how much training I do. When you are raising money for charity it's a different perspective. Secretly inside though, I do want to break the 5 hour mark!

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